We use the latest technologies, alongiside our expert security team to keep your funds safe, and to stay ahead of vulnerabilities and exploitation attempts.
Steer clear of social engineering and phishing
We never initiate contact with our users with requests for information about your account. You should avoid responding to unsolicited direct messages and emails. Always be vigilant. If you think a scammer has messaged you, message our Customer Support immediately.
Keep private information to yourself
Always keep your account login details private. Do not share your password or private keys. Reach out to our customer support if you need help in logging in.
Be vigilant when performing transactions
Always be careful when transferring money or tokens. Liquid will never ask for your information to perform a transaction on your behalf.
Exercise basic web safety rules
Our website is protected with SSL/TLS to provide an additional layer to security and data integrity. We test our website for vulnerabilities on a daily basis. Please check that you are visiting https://www.liquid.com.
Email spoofing is commonly used by scammers to make it look like phishing attempts are coming from a trustworthy source.
Always exercise caution and pay close attention to email domains to avoid interacting with suspicious senders, especially any asking for your private information.
Use 2-factor authentication
All Liquid users are required to set up 2-factor authentication to access the platform. We strongly recommend Google Authenticator and that you do not deactivate your 2FA.
We are here to help
Always exercise caution at emails or accounts that may look suspicious. If you ever need help with your account or want to get in touch, our Liquid Customer Support Champions are available 24/7 to assist via https://help.liquid.com.
Strict password reset
Approval queue for changes to account settings
We are customer-centric and we keep your information safe. At Liquid, we do our due diligence in ensuring that our accounts are verified and detect malicious attempts early to prevent illegal trading activity on our platform.
We utilize a 24/7 Security Operations Center to employ the latest techniques and tools to intercept attacks before they reach our website.